All posts tagged Where to start.
Your CRM, mailbox, calendar and phone all work fine, and none of them knows what the others have done. That makes you the integration, and you don't see that leak because nothing ever really goes wrong.
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•5 min
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Start with the work that comes up most often and that only you do. First the place, then the tool; do it the other way round and you end up with a pile of subscriptions nobody uses.
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•6 min
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If it keeps running when you're out for two weeks, you have a business; if it grinds to a halt, you have a job with more risk and fewer holiday days. Four ways to work out whether this applies to you, plus when it's not a problem.
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•6 min
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Every CRM has an export button, and that's precisely why that button tells you nothing: you get your contacts but lose your pipeline, your fields and your history. What lock-in really is, and which test exposes it.
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•5 min
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